FAQ

Most frequently asked questions

Shopping Basics

Yes, every tea has an option of a mini “Discovery Pouch”, so you can try out various teas without a big commitment.

Yes, free shipping is available from 390 kr or €39.

We currently ship to all countries within the European Union, plus Norway, Iceland, and Liechtenstein.  Exact country list is as follows:

Austria
Belgium
Bulgaria
Croatia
Republic of Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

All orders are dispatched from Malmö, Sweden.

Our shipping and returns policy can be found here: https://bysips.com/shipping-returns/

Payments

Our payments are handled by Stripe.  Payment options include Visa, Mastercard, Klarna, Swish, and more.

Yes, we accept international credit cards.

Yes, it’s possible to pay with Klarna.

Yes, we accept payment by Swish.

B2B & Wholesale

Yes, certainly.  We cater to all types of businesses.  If you are a company, we welcome you to register your interest here: https://bysips.com/b2b-wholesale/ or call Ole Johnsen at +46 (0) 76 1688994.

Yes, of course.  We have several HoReCa solutions including displays, bulk refills and signage.  If you’re interested, you can register online here: https://bysips.com/b2b-wholesale/ or call Ole Johnsen at +46 (0) 76 1688994.

If you’re interested in opening an account, we welcome you to register online here: https://bysips.com/b2b-wholesale/ .  For any other interest or enquiries, please call Ole Johnsen at +46 (0) 76 1688994 or email sips@bysips.com.

Contact

Still have questions?